The Department has made various improvements in services in line with government policy and the current needs of the customers. Throughout the year of 2018, various service improvement are planned to ensure the Immigration Department can always provide the best service to customers.
Therefore, a survey was conducted to get feedback from its clients and employees who deal with the Immigration Department. All the informations and answers given by respondents in relation to this study will be kept confidential. The informations obtained will be used for research only.
If there are any questions, sir / madam may communicate directly via the following address:-
Strategic Planning and Corporate Service Division
Level 5, Malaysian Immigration Headquarters
Tel : 03 – 8880 1271
Faksimili : 03 – 8880 1276
There are 4 parts in this survey.
Warning on confidentiality.
This survey is anonymous.
The responses for this survey does not contain any information that can identify you, unless explicitly asked by the survey questions. If you use a token to achieve this survey, please make sure the token is not kept with your responses. It is managed in a separate database, and will only be updated to indicate what you are doing (or not) in completing this study. There is no way of matching identification tokens with the survey responses.